What We Believe

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We believe all organizations deserve to recover and collect the true value of their fleet and equipment when damaged by another party, as well as the impact that loss of use has on their success and the people they serve.

About Us

Since 1997 Alternative Claims Management (ACM) has specialized in damage recovery for the auto fleet industry. We have collected over a billion dollars in damage recovery proceeds and processed over 200,000 files.

We handle damage recovery for ambulance/EMS vehicles, limo, taxi and transportation firms, municipalities (fire, police, buses), paratransit and wheelchair vans, construction fleets, street sweepers, pest control, dealership loaner cars, and rental car agencies.

ACM does not charge a processing fee to handle a file. We only earn a commission when we succeed for you, so no one is more motivated to maximize your recovery than ACM!

We take one of the most difficult aspects of the auto fleet industry - damage recovery, loss prevention and claims management - and provide a turnkey solution for our clients, while adding a substantial net upside to their bottom line.

Back in the day… from L to R:  Bob Krebs, Randy Harris, Ziad Khoury (FPG)

Back in the day… from L to R:
Bob Krebs, Randy Harris, Ziad Khoury (FPG)



In 1997, Randy Harris, a 14-year veteran of the insurance replacement car rental industry, left Super Star Rent A Car, a 5,000 vehicle regional company he built and managed since 1984, to form Alternative Claims Management (ACM). He brought his claims manager at Super Star, Robert Krebs, in as his partner in the new venture.

In 2013, ACM started a division that handles damage recovery for high end dealership loaner car departments. Our clients now include 7 of the top 10 automotive groups in the U.S. and we handle claims for brands such as: Audi, BMW, Mercedes-Benz, Jaguar, Lexus, Porsche, LandRover, Volvo, Infiniti, Buick and Cadillac.

In 2016, ACM began expanding into the commercial fleet arena, such as ambulance/EMS, construction, municipalities, taxi/limo, paratransit, lawn/pest, etc. The Loss of Revenue we have been able to recover for our clients has been remarkable in these markets and we have continued to expand our offerings. We now call this division SCU, or Specialty Claims Unit.

Over the last 22 years, ACM has become the leader in the collection of damages, loss of use and diminution of value throughout the United States.

ACM has handled over 200,000 damage recovery files and negotiates approximately $60M a year in damage recovery for its clients.