About Us

Since 1997 Alternative Claims Management (ACM) has specialized in fleet damage claims recovery and subrogation. We have collected over a half a billion dollars in claims proceeds and documented hundreds of thousands of claims. ACM is the leader in collecting the sums owed to our clients. Allow us to work for you too!

We handle claims recovery for car rental agencies, dealership loaner cars, EMS vehicles, municipalities, and commercial fleets. ACM is accredited and maintains an A+ rating with the BBB.

ACM does not charge a processing fee to handle a claim. We only earn a commission when we succeed for you! Therefore, our clients do not incur an additional expense when using our program, but rather reap the full rewards of the recovery efforts we provide for them.

What We Believe

We believe all organizations deserve to recover and collect the true value of their fleet and equipment when damaged by another party, as well as the true impact that the loss of use has on their success.


How It Works

What We Do

Alternative Claims Management (ACM) specializes in value recovery for commercial and rental fleets involved in an accident. Specifically, we maximize the recovery proceeds for a fleet’s Physical Damage, Loss of Use, and Diminution of Value. We work on performance only, so our interests are strategically aligned with our clients. ACM handles claims recovery for vehicle fleets within a variety of industries including construction, emergency vehicles, limousine, transportation firms, and specialty vehicles.

How We Do It

When an accident occurs in your fleet, you forward the information to ACM and we handle the required notifications and paperwork, guide the estimating process, and work with the “liable” insurance carrier on your claim. We handle the claims process so you can stay focused on your core business.

Our interactive website “Tracker” allows our clients to see the progress of their claims, upload pictures, add notes, generate reports, and other key information.

ACM works with a national network of independent appraisers and salvage buyers that coordinate and maximize the value recovery that our clients are entitled to receive. ACM clients typically experience a 15-25% net increase in claims proceeds over their in-house or outsourced programs.

Industries Served

Industries Served

Frequently Asked Questions

Do I have to sign a Contract?
There is only a one page simple Service Agreement that outlines ACM’s commission structure.
Do I have to send ACM every claim?
While ACM does not require you to send all of your claims, we are confident that you will experience the full value of our services by doing so.
How do I receive my claims proceeds?
Alternative Claims Management can ACH your proceeds directly into the account of your choosing. ACM pays its clients on the 15th and 30th of every month.
What is the cost of ACM's service?
ACM does not charge a processing fee to handle a claim. We only earn a commission when we succeed for our clients.
Can I track my claims online?
• Instantly follow our progress on any claim, at any time.
• Run standardized & customized claims reports (downloadable)
• Invoice breakdown reviewable for every payment on a claim.
• You can submit claims online!
• We will provide a one on one virtual tour to help get you started, as well as ongoing support for your staff for any additional questions or administrative needs regarding submission, tracking or reporting or your claims.

Contact Us

Alternative Claims Management

16404 San Pedro Avenue

San Antonio, TX 78232


Email: info@altclaim.com

Phone: (210) 340-4400

Fax: (210) 349-9799

Toll Free: (888) 842-7700


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